Shipping & Delivery
Free shipping on every US order. The price you see on the product page is the price you pay — shipping is already in it, and nothing gets added at checkout.
Processing time
Orders are picked and packed within 1–2 business days. Orders placed on weekends or US public holidays begin processing the next business day.
Delivery estimates
| Destination | Delivery after dispatch | Shipping |
|---|---|---|
| United States | 2–5 business days | Free |
| Germany | 2–3 business days | Calculated at checkout |
| Canada | 5–15 business days | Calculated at checkout |
| Rest of Europe & EFTA | 10–30 business days | Calculated at checkout |
| Rest of world | 10–30 business days | Calculated at checkout |
Add the 1–2 day processing window to estimate arrival — most US orders land within 3–7 business days of checkout. Delivery times are carrier estimates and are not guaranteed; they can be affected by weather, customs, public holidays and periods of high volume.
Ordering more than one rug
Each rug ships rolled in its own carton. Free shipping covers the first rug on every US order; if you order several, a shipping charge for the additional cartons is shown at checkout before you pay.
Alaska, Hawaii, Puerto Rico and US territories
Same rates, but add 7–12 business days to the estimate above.
International orders
Shipping outside the US is calculated at checkout based on rug size and destination. Orders may also be subject to import duties, taxes or customs handling fees charged by your local authorities — these are not included in what you pay us and are the responsibility of the recipient. Customs processing can delay delivery, which is outside our control.
Tracking
You'll receive a tracking link by email as soon as your order leaves the warehouse. If it hasn't arrived within 24 hours of the dispatch confirmation, check your spam folder before contacting us.
Addresses we can't reach
PO boxes and APO/FPO addresses: we can ship smaller items, but rugs require a street address.
If something goes wrong
Damaged in transit, wrong item, or a package marked delivered that never arrived — email contact@horizonrugs.com within 7 days with your order number and a photo where relevant, and we'll sort it out.