Contact information

Horizon Rugs

Email: contact@horizonrugs.com
Website: horizonrugs.com

Registered business: Rome Media Group B.V., trading as Horizon Rugs
Pastoor Jacobsweg 100
6226 HA Maastricht
The Netherlands
Company registration number (KvK): 92806686

Support hours

We answer emails Monday to Friday and aim to reply within 1 business day. Emails received at weekends or on public holidays are answered on the next business day.

Before you email

Please include your order number if your question relates to an existing order — it lets us answer in one reply rather than three.

Many questions are already answered on our FAQ page, our size guide, and our shipping page.

Returns

To start a return or exchange, email contact@horizonrugs.com with your order number. Please do not send items back before receiving a return authorisation from us. Full details are in our Refund Policy.